Exchanges + Returns
We want you to love your Kyn purchase. If something isn't quite right, our returns and exchanges policy is outlined below.
Change of mind
We accept change-of-mind returns within 14 days of receiving your order.
To be eligible for a return, items must be:
- Unused and in original condition
- In their original packaging, where applicable
- Free from marks, damage, fragrance or signs of wear
- Returned with proof of purchase
Once your return has been received and inspected, we'll confirm whether it meets our returns requirements.
Change of mind returns are not eligible for a refund where the item has been used, worn, damaged or altered from its original condition.
Exchanges
We're happy to offer an exchange on eligible items within 14 days of purchase or delivery.
If you'd like to exchange an item, please contact us before sending it back so we can confirm availability of the replacement item.
If the replacement item is of a higher value, the difference will need to be paid before the exchange is processed. If it is of a lower value, we'll refund the difference to your original payment method.
Sale items
Sale items are not eligible for exchange or store credit unless otherwise stated on the product page.
Items marked as final sale cannot be returned or exchanged for change of mind.
Furniture & made-to-order items
Furniture and items ordered specifically for you are generally not eligible for change-of-mind returns or exchanges.
This includes made-to-order pieces, custom orders and items ordered in a specific size, colour, fabric or finish at your request.
Furniture lead times and availability can vary between brands. If you're unsure about a piece, its dimensions, finish or suitability for your space, we're always happy to help before you place your order.
Please contact us before purchasing if you'd like to discuss a furniture piece or confirm current availability and lead times.
Faulty or damaged items
If your item arrives damaged or you believe it has a manufacturing fault, please contact us as soon as possible.
For online orders, please email us at hello@kyndesignstore.com.au with:
- Your order number
- A description of the issue
- Clear photographs of the item
- Photographs of the packaging, where relevant
Please don't dispose of the original packaging until we've had an opportunity to assess the issue.
If an item is confirmed to be faulty or damaged, we'll work with you to arrange an appropriate remedy, which may include a repair, replacement, refund or store credit depending on the circumstances.
Incorrect items
If you've received an item that isn't what you ordered, please contact us as soon as possible. We'll arrange the return of the incorrect item and organise the correct item for you.
Return postage
For change-of-mind returns, return postage is the responsibility of the customer and the original shipping cost is non-refundable.
If an item is faulty, damaged or incorrect, we'll work with you to arrange the return and cover reasonable return freight costs where applicable.
Furniture and oversized items may require specialist freight. Please contact us before arranging the return of any large or bulky item.
How to start a return
Please contact us at hello@kyndesignstore.com.au within 14 days of receiving your order.
Include your order number and let us know whether you'd like a refund or exchange. We'll provide the next steps and return details.
Please don't send an item back without contacting us first.
Refunds
Once your return has been received and approved, your refund will be processed to the original payment method.
Please allow 2-5 business days for your refund to appear in your account, depending on your bank or payment provider.
Need help?
If you're unsure whether an item is eligible for return, we're always happy to help.
Email: hello@kyndesignstore.com.au
Visit: Kyn Design Store, 5/111 Pakington Street Geelong West 3218