Privacy Policy

Last updated: 11 October 2026

At Kyn Design Store, we value your privacy and are committed to handling your personal information with care and transparency.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, make a purchase, subscribe to our newsletter or interact with our business.

By using our website, you acknowledge the practices outlined in this policy.

1. Information We Collect

When you browse our website, place an order or contact us, we may collect the following information:

Your name and contact details, including email address and phone number.
Billing and delivery addresses.
Order history and purchase information.
Payment and transaction details processed through our payment providers.
Communications and enquiries submitted to our team.
Email marketing preferences and newsletter subscriptions.
Website browsing information, including device details, IP address, cookies and interactions with our website.

We collect information directly from you and, where applicable, automatically through our website and associated services.

2. How We Use Your Information

We use your personal information to:

Process and fulfil purchases.
Arrange shipping, deliveries and in-store collection.
Provide order confirmations, updates and customer support.
Respond to enquiries and requests.
Manage returns, exchanges and refunds.
Send newsletters, product updates and promotional communications where permitted.
Improve our website, services and customer experience.
Maintain business records and meet applicable legal obligations.
Help detect fraudulent or unauthorised activity.

We only use personal information for legitimate business purposes and in accordance with applicable laws.

3. Payment Information

Our online store operates through Shopify, which facilitates secure payment processing through supported payment providers.

Payment information is processed by these providers in accordance with their security standards and privacy policies.

Kyn Design Store does not directly store complete credit or debit card details.

4. Email Marketing & Newsletters

If you subscribe to our newsletter or consent to receive marketing communications, we may send you information about new arrivals, collections, promotions, events and updates from Kyn Design Store.

We use email marketing services, including Flodesk, to manage subscriber lists and email communications.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in our emails or by contacting us directly.

Unsubscribing from marketing communications will not prevent you from receiving essential transactional emails relating to your purchases.

5. Cookies & Website Analytics

Our website may use cookies and similar technologies to support essential website functions, remember preferences, analyse website performance and improve the shopping experience.

Depending on the services enabled, these technologies may also support personalised content and advertising.

You can manage cookies through your browser settings and, where available, through the privacy preferences provided on our website.

Please note that disabling certain cookies may affect website functionality.

6. Sharing Your Information

We may share personal information with trusted third-party providers where reasonably necessary to operate our business.

These may include:

Shopify and associated ecommerce services.
Secure payment processing providers.
Shipping, courier and freight companies.
Product suppliers involved in fulfilling orders.
Email marketing platforms, including Flodesk.
Website analytics, technical support and other service providers.

We share information only as reasonably necessary for the relevant service or as otherwise permitted or required by law.

We do not sell customer contact lists to third parties for their independent marketing purposes.

Some service providers may process or store personal information outside Australia.

7. Storage & Security

We take reasonable steps to protect personal information against misuse, loss, unauthorised access, modification and disclosure.

Our website uses Shopify's ecommerce infrastructure and associated security measures.

While we endeavour to maintain appropriate security practices, no online transmission or electronic storage system can be guaranteed to be completely secure.

Personal information is retained for as long as reasonably necessary for business operations, customer service, legal compliance and recordkeeping, after which it is securely deleted or de-identified where appropriate.

8. Accessing or Updating Your Information

You may contact us to request access to, correction of or deletion of personal information we hold about you.

We will consider requests in accordance with applicable privacy laws and any legal obligations requiring us to retain certain information.

You may also update relevant customer details through your online account where this functionality is available.

9. Third-Party Websites

Our website may contain links to external websites, social media platforms and third-party services.

These websites operate independently and may have their own privacy policies.

We encourage you to review their policies before providing personal information.

10. Children's Privacy

Our website is intended for a general retail audience and is not specifically directed towards children.

We do not knowingly seek to collect personal information from children without appropriate authorisation where required.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business operations, website functionality or applicable legal requirements.

Any updates will be published on this page, with the revised date displayed above.