At Kyn Design Store, we aim to make receiving your pieces as seamless as possible. Whether you're purchasing a small homeware item or a larger piece of furniture, we've outlined everything you need to know about shipping, delivery and collection below.

Standard Shipping

We offer Australia-wide shipping on eligible homewares, décor, accessories and smaller items.

Shipping costs are calculated at checkout based on your order and delivery location.

Once your order has been dispatched, you'll receive a confirmation email with tracking information where available.

Please note that delivery timeframes are estimates and may vary depending on your location, courier services and seasonal demand.

Furniture & Bulky Item Delivery

Larger items, including furniture, oversized mirrors, rugs and selected lighting, may require specialised freight services.

Due to the size, weight and handling requirements of these pieces, freight costs are calculated individually and may not be included in our standard shipping rates.

Where a freight quote is required, our team will be in touch to confirm delivery costs and arrangements before proceeding.

Some furniture pieces are dispatched directly from our suppliers, while others may be delivered from our store or warehouse.

Delivery services may vary depending on the item and destination. Please be aware that standard furniture freight may be limited to ground floor or kerbside delivery and may not include unpacking, assembly or removal of packaging.

We recommend contacting us prior to purchasing if you have any questions about delivery access or specific requirements.

Furniture Lead Times & Special Orders

Some furniture and larger pieces available through Kyn are made to order or ordered specifically for you.

Lead times vary depending on the supplier, stock availability and the nature of the product. Where possible, estimated lead times will be provided on the product page or confirmed by our team.

Please note that lead times are estimates only and may be subject to changes outside our control, including supplier delays, manufacturing schedules and freight availability.

If you're working towards a particular deadline, we encourage you to get in touch before placing your order so we can discuss availability.

Click & Collect

We offer complimentary in-store collection from Kyn Design Store in Geelong West, Victoria, on eligible items.

Simply select Local Pickup at checkout where available.

You'll receive a notification once your order is ready for collection. Please wait for this confirmation before visiting the store.

Please note that certain furniture, bulky items and special-order products may not be eligible for in-store collection.

Damaged or Incorrect Items

We take care when preparing and packing your order. However, if your purchase arrives damaged, faulty or incorrect, please contact us as soon as possible.

Include your order number, a brief description of the issue and photographs of the item and packaging where relevant.

We will work with you to resolve the matter in accordance with your rights under Australian Consumer Law.

Additional Information

Please ensure all delivery details are correct at checkout. Additional freight charges may apply if an order needs to be redirected or redelivered due to incorrect information provided.

Delivery arrangements and availability may differ for regional and remote locations.

For any questions regarding shipping, freight quotes, product availability or lead times, please contact our team. We're always happy to assist.